As a primary obligation, ROG is committed to fully satisfy customers by meeting the needs and expectations of our clients through the effective establishment, documentation, implementation and continual improvement of the tried and proven Quality Management System. This is acheived by:
- Complying with statutory obligations, standards, specifications and codes of practice relevant to quality management
- Maintaining, monitoring, reviewing, auditing and continually improving the Quality Management System consistent with International standard certification requirements of ISO 9001:2008
- Providing sufficient and suitable resources to implement and maintain the Quality Management System and communicate and understand within the organization
- Provides a framework for establishing and reviewing quality objectives
- Engaging suitably qualified, skilled, and experienced employees
- Educating and training in order to continually improve the skills of our employees, awareness and knowledge of quality issues and practices
- Identifying, reporting, investigating and resolving all non-conformances and taking action to prevent recurrence
- Establishing, reviewing and communicating performance measures and taking action to improve outcomes
- Monitoring and evaluating the quality performance of suppliers and implementing effective communication with them on quality and compliance issues.
